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HOW TO BOOK YOUR ACTIVITIES WITH TOKENS

Activity Tokens are available to buy online via My Account or via the app and can be redeemed against paid-for activities at Butlin&rsquo;s Big Weekenders through the app.<|}p>

&nbsp;<|}p>

4 weeks before your Weekender starts, the lead booker can start booking and redeeming Tokens for paid-for activities from 10:30am via the Butlin&rsquo;s Big Weekender app.&nbsp; Please note: although you can book any of our paid-for activities, the full entertainment line-up won&rsquo;t be published until closer to your Weekender. We&rsquo;ll send the lead booker a reminder via email.<|}p>

&nbsp;<|}p>

As this is a new way to book your paid-for activities at our Bognor Regis resort, we wanted to share some top tips beforehand, so check out our handy video to guide you through how to use your Tokens to book activities.<|}p>

&nbsp;<|}p>

Please note:<|}strong>&nbsp;Up to 24 hours before the activity is due to start, you will be able to cancel the activity and your Token(s) will be credited for you to use again. However, you will not<|}strong> be able to cancel or amend the booking within 24 hours of the activity starting and you will not<|}strong> receive a Token credit.&nbsp;All Activities are subject to availability. Purchasing Tokens does not guarantee you access to a specific game|}activity. Please see our full&nbsp;<a href="https:|}|}www.butlins.com|}terms-and-conditions">terms and conditions<|}a><|}u><|}strong>&nbsp;for more information.<|}p>

&nbsp;<|}p>

&nbsp;<|}p>

HOW DO THEY WORK?

How to book your activities

HOW TO PURCHASE AND REDEEM TOKENS

FREQUENTLY ASKED QUESTIONS (FAQs)

<ul>
	<li>I&#39;m seeing a cash price for PLAYXPERIENCE activities but i thought these were now being paid for with Tokens?<|}strong><|}li>
<|}ul>

All paid-for activities (including PLAYXPERIENCE) are now paid for with Tokens. Our apps have recently had an update, so if you&#39;re seeing the cash price, it means you&#39;re using an older version of the app and will need to update it.&nbsp;<|}p>

MORE ABOUT PLAYXPERIENCE

Please Note:<|}strong> &nbsp;<|}p>

<ul>
	<li>Within 24 hours of an activity starting, you will NOT<|}strong> be able to cancel|}amend the activity. &nbsp;<|}li>
	<li>You will not receive a Token credit for the activity missed.<|}li>
	<li>Tokens are non-transferable to another person|}persons booking, Tokens will only be moved to your next booking if the Lead Guest is the same person. They will be transferred to the 1st booking made, if multiple holiday dates are made, they will automatically move to the first booking you have made and not the date of arrival.<|}li>
	<li>Tokens cannot be split amongst multiple breaks booked or transferred again once moved to the new booking date.<|}li>
	<li>Transferred Tokens fall out of Butlin&rsquo;s Holiday Protection criteria and if you cancel for any reason transferred Tokens are non-refundable.<|}li>
<|}ul>

For full terms and conditions <a href="https:|}|}www.butlins.com|}terms-and-conditions">click here<|}a>. &nbsp;<|}p>

TERMS & CONDITIONS

#FFFF

<ol>
	<li>Make sure you&#39;ve&nbsp;downloaded the latest <a href="https:|}|}www.butlins.com|}bigweekenders|}before-you-go|}big-weekenders-app">Butlin&#39;s Big Weekender Bognor Regis app<|}a>, if you don&rsquo;t have auto updates switched on.&nbsp;(And don&rsquo;t forget to turn on your notifications, so we can keep you up to date with what&rsquo;s happening on your break!).<|}li>
	<li>You can view how many Activity Tokens you have to redeem in the Wallet feature in the app.<|}li>
	<li>Use our handy Tokens calculator to work out how many Tokens you need for each activity. You can find that <a href="https:|}|}www.butlins.com|}bigweekenders|}experience|}extras|}tokens" target="_blank">here<|}a>.<|}li>
	<li>Good to know:&nbsp;the app description will display how many Tokens are needed. Some paid-for activities bookable per person, others per unit (e.g. cage, room, board). Be sure to read the app description which will display what this is for each activity.<|}li>
	<li>If you don&#39;t have any Activity Tokens, it&#39;s still not too late to buy - in fact, the more you buy, the more you save, reducing the cost per activity!&nbsp;<|}li>
	<li>As the lead guest, you can continue to buy Activity Tokens via the app, right up until the last day of your Big Weekender.<|}li>
	<li>If any of your group wants to book an activity, they can do so by visiting one of our booking points on resort - Leisure Hub, PLAYXPERIENCE, Holiday Booking Shop, or Hotel receptions.<|}li>
<|}ol>

TOP TIPS:

<ul>
	<li>I&#39;ve heard something about needing Tokens to buy activities, what are these?&nbsp;<|}strong><|}li>
<|}ul>

Tokens are the new way to buy paid-for activities at our Bognor Regis resort from 7th October. Our new digital Tokens mean you can try lots of activities AND save money! For more information, visit <a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}tokens">https:|}|}www.butlins.com|}bigweekenders|}experience|}extras|}tokens<|}a>.<|}p>

<ul>
	<li>I&#39;ve bought Tokens, how do I book my activities?&nbsp;<|}strong><|}li>
<|}ul>

4 weeks before your Weekender starts, the lead booker will be able to start booking&nbsp; activities for their whole party via the Butlin&#39;s Big Weekenders app. Keep an eye on your inbox for an email when the booking window opens.&nbsp;All Activities are subject to availability. Purchasing Tokens does not guarantee you access to a specific game|}activity.<|}p>

<ul>
	<li>Can I use Plan My Day to redeem Tokens? &nbsp;<|}strong><|}li>
<|}ul>

Tokens can only be redeemed by using the Butlin&rsquo;s Big Weekender app. They are easy to buy and easy to use &ndash; just check out our handy &ldquo;how-to guide&rdquo; video at the top of this page.<|}p>

<ul>
	<li>What if I don&rsquo;t have enough Tokens when booking my activity? &nbsp;<|}strong><|}li>
<|}ul>

Don&rsquo;t worry, you can always buy more Tokens to top up your account to redeem against our activities. Just head to My Account to buy more <a href="https:|}|}www.butlins.com|}bigweekenders|}account|}login" target="_blank">here<|}a>.<|}p>

<ul>
	<li>How do I know how many Tokens I can use? &nbsp;<|}strong><|}li>
<|}ul>

You can use our handy <a href="https:|}|}www.butlins.com|}bigweekenders|}experience|}extras|}tokens" target="_blank">Tokens calculator<|}a>, and you&rsquo;ll be able to see this within the description of the activity on the app. &nbsp;<|}p>

<ul>
	<li>How do I know what I can use Tokens for? &nbsp;<|}strong><|}li>
<|}ul>

All paid-for activities require Tokens - take a look at&nbsp; our list of&nbsp;<a href="https:|}|}www.butlins.com|}bigweekenders|}experience|}activities#extra" target="_blank">activities here<|}a>&nbsp;and our <a href="https:|}|}www.butlins.com|}bigweekenders|}experience|}activities|}playXperience" target="_self">PLAYXPERIENCE activities<|}a> here. You&rsquo;ll also be able to view activities that require a Token on the app.&nbsp;<|}p>

<ul>
	<li>How can I find out how many Tokens I have left? &nbsp;<|}strong><|}li>
<|}ul>

You can simply head to the Wallet section of the app. You can also see how many Tokens you have left at the bottom of the screen when buying activities. We&#39;ve created a handy video at the top of this page for more information on this.<|}p>

<ul>
	<li>Can I buy&nbsp;more Tokens when I&rsquo;m on resort? &nbsp;<|}strong><|}li>
<|}ul>

All lead guests can continue to buy Tokens via the app when on resort. If any of your party wants to book an activity, then they can head to one of our Booking Points across the resort: Holiday Booking Shop, PLAYXPERIENCE, Leisure Hub, or Hotel receptions. Just look out for the &ldquo;B&rdquo;.&nbsp;&nbsp;<|}p>

<ul>
	<li>What if I can&#39;t book or decide what i want to do at the point when the booking window opens?<|}strong><|}li>
<|}ul>

You can book via the app from when the booking window opens right up until your break ends, or wait until you&rsquo;re on resort and book at a booking point (subject to availability).<|}p>

<ul>
	<li>Can I continue to buy Tokens during my Big Weekender? &nbsp;<|}strong><|}li>
<|}ul>

Yes, as a lead guest, you can buy as many Tokens as you like and you can continue to buy Tokens right up until the last day of your break.<|}p>

HOW DO TOKENS WORK?

Big Weekenders App

NEVER MISS A BEAT. With Big Weekenders at your fingertips, you can check out our line-ups, book daytime activities in advance and explore our resorts without leaving the sofa, saving your feet for the dance floor. You can even manage your booking whilst on the go using our handy wallet feature. Best of all, you can set reminders for acts you don’t want to miss. 

Discover The Big Weekenders App

MORE ABOUT OUR LOCATIONS

After all that partying, you’ll no doubt have worked up an appetite. Luckily, we’ve got loads of dining options to help you refuel throughout your weekend.

Food & Drink

FOOD & DRINK

Our three seaside resorts in Bognor Regis, Minehead and Skegness are accessible by car or train and each one has free on-site parking.

Locations

LOCATIONS

Whether you’re looking for a practical base in the heart of the action or a spacious home away from home, we’ve got a range of rooms and apartments to suit all budgets and needs.

Accommodation

ACCOMMODATION

TechPutt &amp; VR-Cade<|}p>

<ul>
	<li>You can book up to the max. number of guests on&nbsp;your&nbsp;booking or the maximum&nbsp;capacity that is left for the&nbsp;timeslot you&#39;re looking to book.<|}li>
<|}ul>

Escape Rooms<|}p>

<ul>
	<li>Each Escape Room holds between 2 and 6 guests. If there are more than 6 guests in your party, or you&#39;d&nbsp;like to book more than 1&nbsp;Escape Room, each room can be booked separately (subject to availability).<|}li>
<|}ul>

Neo Games<|}p>

<ul>
	<li>Bookable per arena and NOT per person. If there are more than 6 guests in your party, or you&#39;d&nbsp;like to book more than 1&nbsp;arena, each arena can be booked separately (subject to availability).<|}li>
<|}ul>

Batting Cage<|}p>

<ul>
	<li>Bookable per&nbsp;cage and NOT per person. The cage can accommodate 1&nbsp;group of up to 10 guests.<|}li>
<|}ul>

Digi Darts<|}p>

<ul>
	<li>Bookable per lane and NOT per person. Each lane can accommodate 1&nbsp;group of up to 8 guests. If there are more than 8 guests in your party, or you&#39;d&nbsp;like to book more than 1&nbsp;lane, then each lane&nbsp;can be booked separately (subject to availability).<|}li>
<|}ul>

Shuffleboard<|}p>

<ul>
	<li>Each board can accommodate 1&nbsp;group of up to 8 guests. If there are more than 8 guests in your party,&nbsp;or you&#39;d&nbsp;like to book more than 1&nbsp;board, you&nbsp;can select additional&nbsp;boards (maximum of&nbsp;2) in the same transaction (subject to availability).<|}li>
<|}ul>

Glow Pong<|}p>

<ul>
	<li>Each table can accommodate 1&nbsp;group of up to 4 guests. If there are more than 4 guests in your party,&nbsp;or you&#39;d&nbsp;like to book&nbsp;more than 1&nbsp;table, you&nbsp;can select additional&nbsp;tables&nbsp;(maximum of 6) in the same transaction (subject to availability).<|}li>
<|}ul>

USEFUL INFORMATION FOR BOOKING PLAYXPERIENCE ACTIVITIES

<ul>
	<li>How do I know when activities are on|}open? &nbsp;<|}strong><|}li>
<|}ul>

Please see the app for opening times and timeslots for all of our activities.&nbsp;<|}p>

<ul>
	<li>I usually book activities on resort - do I need to buy Tokens in advance, or&nbsp;can I still buy on resort?&nbsp;<|}strong><|}li>
<|}ul>

Our team are still on hand to book your activities whilst on resort, and you will still continue to pay cash. Buying Tokens before or during your break via the app will give better savings.<|}p>

<ul>
	<li>How much are the new activities in PLAYXPERIENCE? How many Tokens do I need?&nbsp;<|}strong><|}li>
<|}ul>

Cost varies by activity. Head to <a href="https:|}|}www.butlins.com|}bigweekenders|}experience|}extras|}tokens" target="_blank">https:|}|}www.butlins.com|}bigweekenders|}experience|}extras|}tokens<|}a> for a handy calculator for how many Tokens you need per activity, and the savings you can make.&nbsp;<|}p>

<ul>
	<li>How do I add Tokens to my booking?&nbsp;<|}strong><|}li>
<|}ul>

Simply head to My Account and you can add Tokens for your break <a href="https:|}|}www.butlins.com|}bigweekenders|}account|}login" target="_blank">here<|}a>, or via the app.<|}p>

<ul>
	<li>Can I get a refund if I change my mind after buying Tokens?&nbsp;<|}strong><|}li>
<|}ul>

If your break is more than 70 days out, we can process a refund for you. You can do this via My Account if you&rsquo;ve not yet paid your balance in full. (If you&rsquo;ve paid your balance, please give us a call.) If your break is due to take place within 70 days, we&#39;re afraid refunds aren&#39;t possible for Tokens.&nbsp;<|}p>

<ul>
	<li>You say I can spread my cost for the Tokens, when do I need to pay my balance?&nbsp;<|}strong><|}li>
<|}ul>

Tokens will be added to your payment plan, which needs to be paid 70 days before your break.&nbsp;<|}p>

<ul>
	<li>Do I now need to book Go Karts or Bowling before arriving on my break?&nbsp;<|}strong><|}li>
<|}ul>

No. Our Bowling and Go Karts remain as they are, and you book and pay for them using cash on resort.<|}p>

<ul>
	<li>Can I&nbsp;change the timeslot or cancel a paid-for activity that i&#39;ve already booked?<|}strong><|}li>
<|}ul>

Yes, you can change or cancel a paid-for activity up to 24 hours before the timeslot you&#39;ve booked.<|}p>

BOOKING ACTIVITIES IN THE APP AND ON RESORT

This handy guide will give you all the information you need to be able to redeem your Tokens to book your activities on you Big Weekenders break.

How to book your activities | Butlin's Big Weekenders

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