There are four easy ways to book:

1. Online – butlins.com/bigweekenders

You can book direct via our website.

2.  By telephone:

Call us on 0330 100 6648, or for groups of 20 or more on 0330 102 5297. In order to maintain our high standards of communication, all calls are monitored and recorded as specified by Ofcom. For  guests  who  have  speech  and hearing impairments, we welcome calls through BT TextDirect service. To access this service, dial 18001 before the number you require.

4.  Visit the Holiday Booking Shop or Discover Butlin’s while you are on resort.

If you have booked whilst on resort and have seen your break at a lower price, please save your quote online and send both your original booking reference number and saved quote reference number to priceguarantee@butlins.com that day and one of our advisors will look into it for you. All claims must be made by the start date of your break.

5.   If any of your party has restricted mobility or access requirements - see ‘Guests with special needs’ section.

Booking Policy:

Big Weekenders

No one under the age of 18 will be allowed onto the resort, proof of age will be required upon arrival at resort. All guests will be required to check-in with photo ID, this should take the form of a passport or driving licence. Anyone without photo identification will not be issued with a wristband and will be refused entry to our venues. We reserve the right to refuse to serve guests alcohol without identification who look under 21 years of age. Groups with more than 20 members aged predominantly less than 30 years  of  age must obtain our specific approval prior to booking by calling our groups line on 0330 102 5297. Butlin’s Big Weekenders breaks are just for adults and feature themed entertainment.

By submitting a booking, you are confirming that no member of your party has a criminal record, has entry on a criminal register or any record of any order indicating anti-social behaviour, violence, abuse, public disorder or  criminal  damage  or  any other form of anti-social behaviour detrimental or potentially detrimental to third parties enjoyment of the Butlin’s facilities by other site users. If it comes to the attention of Butlin’s that this term has been breached, Butlin’s reserve the right, in its absolute discretion to cancel your booking.

A contract will come into existence between you and Butlin’s when:

• We tell you on the telephone, or online over the internet, that your booking is confirmed

• We accept your deposit payment by issuing written/emailed confirmation of your booking

The contract binds you and all members of your party. The contract lasts until you and your party leave the resort. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in ‘Terms and Conditions’. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking;  you  must attend the break booked.

All part of the price:

Where referenced, ‘all part of the price’  means  they  are included within the cost of the break.

Your reservation confirmed:

Your booking will only be confirmed once the deposit and optional Butlins Holiday Protection (if purchased) have been paid. When you receive your confirmation of booking, please telephone our Customer Care team on 0330 100 6656 if any of the details contained in it are incorrect.

Late bookings:

For any breaks booked within 70 days of the start date of a Butlin’s Big Weekenders break, full payment is required.

If the break  is  booked  within  21  days,  payment  will  need to be made by credit or debit card over the phone or at bigweekends.com and the same card must  be  presented, along with a form of photo identification before room cards can be issued on arrival at resort.

Group bookings:

Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group  for  the  purposes  of these terms, irrespective of whether separate bookings  have been made.

Butlin’s is committed to ensuring a safe and secure environment for all its guests. The lead booker for any group booking will be required to agree to and sign a code of conduct on the behalf of the group and to provide credit card details, as security, in the event of any damage caused as a condition of entry.

Tesco voucher bookings:

Tesco Clubcard vouchers can be used to pay for all or part of your break (excluding dining and additional extras) at our best available rates. Breaks can only be booked by calling our team on 0330 100 9327 and you  must  have  ordered  and  received your tokens before  booking.  You  must  specify  the  amount of vouchers you intend to pay with at the time of booking. Vouchers can be used on new bookings only and if you cancel your break no refunds will be given for the vouchers. For full terms and conditions please visit butlins.com/Tesco

Children on the booking:

Butlin’s Big Weekenders breaks are for adults only over the age of 18 years. Children will not be accepted on to the booking or allowed onto resort at any time during this break type.

Pets:

Caravan Owners who wish to bring their pet dog or cat should contact their chosen resort of Skegness or Minehead to make arrangements. Dogs and cats are restricted to the Caravan Owners section and are not allowed in the main Butlin’s resort. Ask your resort which dog breeds are not permitted. Butlin’s reserves the right to refuse any animal considered dangerous.

We are delighted to welcome accredited guide dogs, emotional support animals, and assistance animals. To ensure the comfort and safety of all our guests, our team and your animal, we may kindly ask for a little more information about the specific training your animal has completed. This helps us make sure we can provide the best possible care during your stay. But we do ask that you let us know before your break commences. Our Specialist team can support you with any questions or queries you may have about the facilities and appropriate accommodation that will suit you and your animal's needs. This does mean we can’t guarantee that we’ve never had any dogs in our accommodation.

The ways that you can let us know this information are:

•  Email at Guestdetails@butlins.com

•  Or for party sizes of 20 guests or more please call 0330 100 9732

•  In addition you can also log on to your ‘My Butlin’s’ account and update your information.

Failure to update us with the  information  required  prior  to your break, will lead to your contract with us being cancelled. (Please see Identification & Data protection).

You also need to make sure everyone in your group has photo ID with them (passport or photo driving licence). All guests are required to check-in with photo identification, anyone without ID will not be issued with a wristband and will need to leave resort.

Arrival and Departure Times
Entry on to our resorts on the day of arrival is from 1pm, whilst you may enter the resort from 1pm and collect your welcome packs and room key passes, access to your room will vary dependant on the accommodation type that you have booked as follows:

Bognor Regis

• Comfort Rooms, Comfort Studios, Comfort Apartments : 4pm 
• Comfort Plus and Deluxe accommodation: 3pm
• Shoreline, Ocean and Wave Hotels: 3pm
• Premier Members: 3pm

Minehead

• Standard Rooms, and Comfort Rooms and Apartments, : 4pm
• Chalets, Comfort Plus Rooms and Apartments: 3pm
• Premier Members: 3pm

Skegness

• Standard Rooms and Apartments, and Comfort Rooms and Apartments: 4pm
• Gold and Comfort Plus Apartments: 3pm
• Premier Members: 3pm

Key passes will not activate until the times specified above on the day of arrival. However, you may use all other facilities on your arrival day before check-in. Please bring your booking confirmation reference number; this can be quoted rather than showing the full document. Fully paid accommodation will be held until 8am on the day following the date your break was due to commence. A meal will be available for guests with a dining plan arriving at their allocated restaurant prior to 7.30pm on their arrival night. We are unable to cater for those guests arriving after this time – no refunds will be given  for  meals missed due to late arrival.

On your departure day, you MUST vacate your accommodation by 10am and return your keys to the main resort exit. Whilst you are welcome to use the resort facilities until 11am no extensions will be agreed to your departure times. We must ask you to ensure that you have left our resort by 11am.

Important information and updates

Important information, updates about your break and our entertainment guides will be where possible published and available for you to view on line prior to your break. We would ask that you check your emails and our website in the lead up to your break. In addition when arriving at our resort we will show you what activities and timings are available within your welcome pack. To avoid disappointment we would recommend pre-booking your activities where possible.

Behaviour and compliance:

To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times.

Offensive , illegal, or any form of anti social behaviour including excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst  on resort, without refund.

These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post-break communications. 

Contracts will also be terminated if Butlin’s has a reasonable suspicion that any guest has committed, or intends to commit any of the above.

Wristbands:

One of our safety measures is a wristband policy. These are issued to guests individually at check-in once photo identification has been provided. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort. 

Guests without wristbands will be refused entry to venues and may be required to leave the resort without a refund. Should you lose your wristband, please contact Guest Services team - there is a charge for replacements issued.

VIP Pass:

Your VIP wristband must be worn at all time to gain entry into the venues. In accordance with our resort safety guidelines, if our venues are busy, you may be asked to wait (even with queue jump) before gaining access.

You will receive a drinks voucher included as part of your arrival pack. It is only valid for VIP wristband holders. Only one voucher per guest. Your voucher must be given to a team member to redeem a drink. Your drink can either be a pint of beer / cider, a 175ml glass of wine, or a single measure spirit & mixer.

The 10% discount voucher can be used for food only and is for up to 6 guests during one transaction. This can be used in any restaurant on resort between 17:00-21:00 Friday to Sunday. All party members must be wearing their wristbands to receive the discount.

Please note, access to VIP bar and seating is subject capacity availability.
 

Fancy Dress Guidelines:

From Smurfs to celebrities, traffic cones to Barbie and Ken, we’ve seen it all… or have we? While we whole-heartedly encourage fancy dress on most of our Decade Weekenders, there are certain breaks where you may stand out from the crowd (and not in a good way). We’ve listed below where fancy dress is welcome. Keep an eye out for our fancy dress-friendly stamp:

• Festival Of The 60s
• We Love the 70s
• Ultimate 80s Weekenders
• 90s Reloaded
• Back to the 2000s
• Soul 
• Bootleg Ball
• Bootleg Ball Giants of Rock
• Darts - Professional Darts Cooperation 
• Replay
• We Love Ibiza
• Fatboy Slim Presents All Back to Minehead

 
 
Weekenders where you may look a little silly in fancy dress:

• Shiiine On Weekender
• Cream Weekender
• Rockaway Beach
• We Call It Dance
• DJ Spoony Presents A House Full of Garage

The Dress Code:
 
Any party you go to will most likely have a dress code, and it’s the same for our Big Weekenders. We want all our guests to have a brilliant time in a safe and secure environment so, to ensure fancy dress costumes enhance the Weekender experience and don’t cause offence, the following guide has been designed to help you avoid any awkward wardrobe malfunctions. 
 
Anyone arriving to any venue or walking around our resort wearing anything deemed inappropriate will be asked to return to their accommodation. Refusal to do so will result in you and your party being asked to leave resort, with no refunds given.
 
Any complaints received about behaviour or offensive dress enroute to, or departure from, one of our resorts may also result in you and your party being refused entry with no refunds given. In addition, we reserve the right to refuse you or your party from booking a Butlin’s break again in the future.
 
Inappropriate dress:
 

• Avoid anything that can be seen as racially or sexually offensive.
• Avoid anything that features bad language or genitalia. This includes clothing and inflatables.
• Don’t dress up as/celebrate someone who has committed a criminal act.
• Don't use the Butlin's logo/brand or uniform (including reference to security/safety team) on your outfits or T-shirts.
• Cowboys, leave your pistols at home! Don’t ‘accessorise’ with any weapon props, including, but not limited to: axes, knives, claws, scissors, whips, or guns. This includes inflatables.

If in doubt, please call Butlin’s Customer Care Team on: 0330 100 6650.

All guests travelling to our resorts aged 18 or over are required to provide identification on arrival. The only accepted forms of Identification are a photographic driver’s licence, passport (provisional licenses are also accepted) or PASS card. Failure to provide identification (as specified above), if asked will lead to refusal of entry to our resorts.

Anyone without ID will not be issued with a wristband and will need to leave resort. If you want to find out more about how to get a PASS card before you arrive, please visit https://www.pass-scheme.org.uk

In addition, for every guest on the booking we must have the full name, date of birth, full postal address including post code, contact telephone number and with your consent, an email address so that we can keep all parties informed of our pre-arrival guides, this is inclusive of up to date entertainment information about your break and future offers. The above information is also required to ensure we know the identity of all guests ensuring that we help to provide an environment that is safe and secure for all.

This information MUST be provided at the time of booking. If this information is not provided by this date, we reserve the right to cancel your contract with Butlin’s. Deposits are NON refundable.

• All guests that are resident in the UK MUST appear on the Electoral Roll.
• All other guests MUST provide proof of their residential address with photographic ID, in the form of a passport, driving licence or PASS card.

We will make checks to ensure that our guests are registered on the electoral roll and where not located we reserve the right to cancel your booking until you are able to confirm this.

Only the guests listed on the confirmation of booking may occupy the accommodation. If any other person/persons are found in occupation, Butlin’s will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately, and refunds will not be given.

Use of Your Personal Information:

Butlin’s Skyline Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide.

Butlin’s Skyline Ltd will use the personal information that you provide to us to process your booking and book your holiday.

You must inform other members in your party of the information about them that you are providing to us, and what we will use it for. For the purposes of data protection you, the lead guest, are acting as the representative of all members of your party. You may choose to provide us with information about your health or the health of members in your party so we can assist you with any disability needs. This information will only be used for the purpose(s) for which you provide it to us. Please note that we can only discuss/amend a booking with the lead guest. We will correspond in all matters relating to the booking or group with the lead guest who acts as representative for all members of the group. Butlin’s Skyline Ltd and carefully selected third parties will also use your information for internal market research and records purposes. This information may be shared with other companies within the Bourne Leisure Group.

We will also use your information to contact you about other holidays or services brought to you by Butlin’s Skyline Ltd or our carefully selected trading partners. If you do not wish to receive such information please contact the Data Protection Officer, Butlin's Skyline Limited, 1st Floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. In addition we may monitor and record telephone calls made to our Call Centres for quality control and team training purposes.

Paying for your break:

The easiest way to pay for your holiday is by debit or credit card at butlins.com/pay or over the phone. We accept the following: Delta, Maestro, MasterCard, Visa Debit and Visa. 

Our preferred method of payment is by Debit Cards. However, we do accept MasterCard and Visa for both the deposit and the full balance payment. We do not accept American Express or Diners Club. At the time of booking we will require:

• Card number
• The last three digits of your security code
• Expiry date
• Cardholder’s name and address if different from lead name
• For online payments additional verification will be required

Our current charge for card transactions is 0%, however this is subject to change.

If you book your break within 21 days of the start date, the lead guest will need to make payment with a card in their name only. This card with photo ID must be presented at the time of check in at resort.

Automated Payments:

If you opt to pay via our easy automated payment method, you will be agreeing to the following terms and conditions.

A lower deposit has been agreed at the time of booking, as you have agreed to make the calculated monthly payments on a date each month selected by you over the remaining time before your arrival date. Failure to make the monthly payments to cover the standard deposit amount that will be collected via the card details that you provided at the time of booking will result in your break being cancelled.

Please note that the minimum deposit will be collected/ required if the booking is cancelled before the standard minimum payment is reached through your agreed payment plan (These are £30 pp for our Family Breaks, £35 pp for our Big Butins Weekenders and £45 pp for all Arena Breaks).

Butlin’s Big Weekenders

Standard Deposits: £35pp

Auto Pay Deposits: £15pp

Full balance due 70 days before weekend start date

Arena Weekenders (inc. Darts, Shiiine On)

Standard Deposits: £45pp

Auto Pay Deposits: £25pp

Full balance due 70 days before weekend start date

We will notify you via email if there is a problem with your payment and give you 21 days to bring your booking up to date with the required payment. If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme.

If your break is cancelled, should you wish to re-book your break at a later stage, you will not qualify for any previous offers and will need to rebook at the current pricing as at the date of your new booking request.

The date the remainder of your balance is due can be found on your booking confirmation, it can also be found on the web site under your ‘My account’ profile. Payments by post, online or telephone must be received no later than 70 days before travel for all Butlin’s Big Weekenders breaks. Please note that balance reminders will not be sent, if your booking is not paid on time it may be cancelled. For bookings made within these time scales FULL payment will be required.

Resale of a Butlin’s break:

You are not allowed to resell our breaks. 

Resale of a Butlin’s wristband:

You are not allowed to resell our wristbands. Anyone found to be offering the resale of wristbands prior or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, if identified whilst on resort you will be asked to leave, with no offer of a refund for any time missed on resort. Wristbands can only be used by those that have purchased them and cannot be shared or gifted to others.

If you need to amend your booking:

If you wish to add additional guests or upgrade your accommodation then charges will apply dependant on the break type and size of the accommodation you are in.

Changes to the Lead Guests name can be requested, however, we can only accept a request under the following circumstances:

• The request to change a Lead Guest detail can only be made if all of the names & addresses were given and confirmed at the date and time the original booking was made, via any booking channel.
• A £20 admin charge is applicable.
• The Lead guest’s name can only be replaced by a name of an alternative guest that was named on the booking at the date and time the original booking was made. Note: If another guest was added or replaced later, they do not qualify for this request and will not be able to take the place of the Lead Guest.
• The changes will need to be requested by you (the Lead Guest) and contact from the replacement guest will also be required to confirm they are happy with the amendment.
• If you are the original Lead Guest being removed from the booking, it will be considered part of our cancellation terms, and no refund will be given.
• The replacement guest must be over the age of 21 and not named on another booking for the same break.
• If the booking is being amended to remove the Lead Guest leaving one single traveller, this would breach our booking terms and conditions and the break will be cancelled unless linked to another booking on the same break.
• We will only accept one Lead Guest name change per booking.
• Name changes can only take place up to 4pm the day before your break start date.

Please note that all requests to change your booking must be made by telephone by you (the lead guest) or your booking agent only. The request(s) should be made as soon as possible. We will correspond in all matters relating to the booking or party with you or your booking agent only. You act as a representative for all members of your party.

Date changes and resort transfers:

If you wish to change the date of your holiday or request a change of resort, you will be charged an amendment fee of £20 per booking, subject to availability. You will also incur additional charges if the cost of your holiday rises. The new break price will be based on the price the break would have been at the original time of booking. It should be noted that we cannot change dates from one calendar year to the next.

If you wish to change your booking, please contact the Customer Care team on 0330 102 5296. Requests must be made by telephone by the lead name on the booking. Date changes are not allowed for bookings where the holiday starts in less than 70 days. Changes made within 70 days of the start of a Butlin’s Big Weekenders break, are treated as a cancellation and subject to cancellation charges (see ‘If you cancel your booking’).

If you cancel your booking:

if you have taken out Butlin’s holiday protection please email holidayprotection@butlins.com and one of the team will come back to you.

As soon as you know that you need to  cancel,  call  the Customer Care team on 0330 102 5296 (calls charged at standard national rate). Cancellation charges are calculated from the date we receive your verbal instructions to our Customer Care team.

Cancellation charges:

70 days or more before you start your weekender: Deposit.

Within 70 days: Full Loss.

 Deposit  payments  are  non-refundable and non-transferable in all circumstances. Any refunds due can only be made by the original payment method. If you have not arrived by 8am on the morning after your break was due to commence, or contacted the resort to confirm your arrival, we will assume that the break is cancelled and the total cost and the insurance premium will be forfeited.

Any refunds given in respect  to  payments  made  by  credit/ debit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded.

If we change or cancel your booking:

We aim to provide all the services, facilities and entertainment as described on our website. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, to cancel your booking, we will try to advise you as soon as possible and provide the following options:

• A replacement holiday comparable to the one booked
• A replacement holiday together with the difference in price between the replacement holiday and the holiday booked
• A full refund

In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss.

Minor alterations:

Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment, may be made by Butlin’s for reasons beyond our control.

Unexpected changes & closures: 

Butlin's will endeavour to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather, technical reasons or circumstances beyond our control.

Limitations of liability:

Butlin’s accepts responsibility for those arrangements that are within its control but cannot accept liability for any injury, loss or damage by you or any member of your party unless one of the following applies:

• There was wilful default by us, our employees or agents, or
• Death or personal injury was caused by the negligence of Butlin’s, our employees or agents.

For all claims  other  than  death  or  personal  injury  which result from the  non-performance  or  improper  performance of our contract, we will pay reasonable compensation in all circumstances. Please  notify  any  shortcomings  or  complaints to the Guest Services team at your resort immediately so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate.

Cutting your break short:

We hope you’ll have such a great time with us that you don’t want to leave. But if you do end up going home early, we won’t offer you a refund.

When you’re looking forward to a break, it can be disappointing to have to cancel because something has happened. That’s why we offer Butlin’s Holiday Protection. Knowing that your break is financially protected should you fall ill or lose your job is reassuring, and Butlin’s Holiday Protection allows cancellation due to: (i) redundancy; (ii) sickness; (iii) jury service; or (iv) death. Butlin’s Holiday Protection is only available at the time of booking and can be booked directly with us. The Butlins Holiday Protection will need to be added per accommodation. Only accommodations with Butlins Holiday Protection will be covered. For more information click here.

At Butlin’s, we're all about inclusivity. Whether you're someone with restricted mobility, a disability, or any special care requirements. We aim to ensure that our services are as accessible as reasonably possible, so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. 

If you have any questions or concerns about accessibility or getting around our accommodations and venues, just give one of our Specialist Advisors a shout on 0330 100 9334. They're available Monday to Sunday, 9am to 6pm, and they're more than happy to help. If your circumstances change before or during your break, that’s ok, just keep us in the loop. We're here to make sure your Butlin’s experience is as enjoyable and as stress-free as possible.

Butlin’s has a limited number of fully adapted accommodation units, which may be suitable for guests with disabilities.  In order for Butlin’s to provide you with full information of what is available on resort and to discuss your specific requirements and needs, call our Butlin’s specially trained coordinators on 0330 100 9334.

When a booking is made, a special needs information form is sent to the guest with the holiday confirmation and it is a requirement of the booking that this form is completed and returned in advance of the holiday to the resort that you are attending.

The details we require are:

• The number of disabled guests and carers in your party. A ratio of one carer to one guest may be required.
• Advice of any special needs these guests may require
• The number of and sizes of wheelchairs being brought to the resort
• The number and sizes of hoists being brought to the resort
• The numbers of and width of any scooters being brought to the resort
• Details of any prescribed medication

We wish to ensure that we can provide the right accommodation and service, and require these details to meet your expectations.

Dialysis facilities close to resorts:

For dialysis treatment while on holiday: for Bognor Regis, contact 02392 463976 (located at nearby Warner Lakeside Hayling Island); for Minehead, call 01823 424510; for Skegness, contact Beacon Medical Practice on 01754 897000.

Royal National Institute for the Deaf – Type talk:

We welcome enquiries from RNID Typetalk, the national telephone relay service for the deaf, deafened, hard of hearing, deaf-blind and speech-impaired people. For further information on this service, contact by telephone 0800 7311 888, Textphone 0800 500 888,

or email: helpline@mid-typetalk.org.uk.

Website: www.mid-typetalk.org.uk

Please treat your accommodation with care and respect. It will be inspected by our accommodation and housekeeping team at the end of your stay with us and, if your accommodation has been damaged by you or someone in your party during your stay, we will enforce our right to recover the cost of repair, maintenance, and any additional cleaning required.  It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice due to damages.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, in the event of an emergency, or to carry out maintenance work or housekeeping duties. Any damage to your accommodation could result in your booking being cancelled, with no refund.

Pre-authorised deposit on arrival

We reserve the right to charge you during or after your stay for any loss or damage to our property. A pre-authorisation for payment may be requested upon your arrival at resort prior to check in for £100 per booking. For multi-unit bookings we will ask for a pre authorisation payment per unit of accommodation, this may be taken from additional guest cards if nominated as the  lead  guest  in  that  accommodation.  For  group  bookings of 19+, you will be asked to give us the lead accommodation guests names before your arrival on resort. This will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of our property are caused. The authorisation from your bank will last for up to 7 days and will impact the availability or access to the amount of funds authorised by your Bank or Building Society.

We reserve the right to enter accommodation at any time and for any reason, to ensure the safety and wellbeing of all of our guests.Butlin’s reserves the right to require that any guest be interviewed by us, on Butlin’s premises, to enable us to look into instances of damage or nuisance to Butlin’s property or guests. Any person who refuses to comply,  without  a  reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately  and  refunds will not be given. We reserve the right of entry to our resorts, and the right to refuse entry to our resorts without notice. Guests are advised not to bring electrical appliances to any resort, If they do so, they use the equipment at their own risk.

Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.

Here is what to do if you need to complain: 

1. If you are on resort and have any concerns, please contact the Guest Services Team, who will endeavour to help you immediately so that you can enjoy the rest of your stay. Their details can be found within your welcome back and the ‘Out of Hours’ contact number can be found on the back of your key card. If we know of your concerns, we would love the opportunity to try and put things right for you. 
2. If your break is over and you are still unhappy, please write to us within 7 days of your break ending. 

You can do this by clicking here  to complete our feedback form or emailing us direct at feedback@butlins.com or writing to: Resort Director at Butlins Skyline Limited, 1st Floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ.

The email or letter must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party. 

Please include your Booking Reference number on your email or letter, along with any supporting documentation that you think will help us deal with your complaint. 

Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.

Please note, we are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts.

We have a strict ‘No Smoking’ policy (which includes vaporisers, e-cigarettes, and tobacco) in our accommodation and public buildings.  Our outdoor smoking areas are clearly signposted. If your room smells of smoke, a minimum charge of £75 will apply for the additional cleaning required.

It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice covering any additional cleaning charge.

Personal Belongings

We take all reasonable steps to safeguard our premises and hope you will have no cause for concern during your break, but guests remain responsible for looking after their own belongings. Please remember to secure any vehicles or bicycles and try not to leave any valuable items on display. If you are bringing anything valuable on your break you should check it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings.

Health and Safety

For the safety and well-being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities.

Splash 

In Splash, only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes. The pool opening and closing times are subject to change.

Fairground

Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained   by   specialist engineers. The fairground opening and closing times are subject to change and may be closed at certain times for work to be carried out, please check with your resort. Rides  are subject to weather conditions.

Butlin’s actively works within the Health and Safety Executive’s Code of Safe Practice HS G 175 Fairgrounds and Amusement Parks, which states that operators should ‘take reasonably practicable measures to identify and exclude any individuals who cannot ride safely’. The code specifically includes persons who ‘have a physical injury or other condition’  that  impairs their  ability  to  use  the  ride  safely. Ride attendants assess guests according to these recommendations. Unfortunately, this  may  present  limitations to some disabled  guests;  those,  for  example,  who  cannot brace or support themselves in the seat of a given ride.

Contagious Diseases and Illness

Should Butlin’s become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease or illness that has the potential to infect a large number of people quickly; they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease or illness being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable insurance prior to travel to cover any such eventuality.

Venue Capacities

Butlin’s venues are subject to maximum capacities set by the local fire officer, and as such entrance to venues is not guaranteed. As our venues are popular seating cannot be guaranteed or reserved.

Filming and Photography

Due to the popularity of Butlin’s, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlin’s promotional films and photographs on the resorts throughout the year.

Please be aware that photographic shoots   and/or   filming may be in progress during  your  break,  and  ensure  that  you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary  to  your  wishes,  you appear on film or in photographs. Please be aware that some entertainment shows use strobe lighting.  The  availability  of some outdoor facilities and entertainment may be affected by adverse weather conditions.

Free Activities

We want to ensure that you enjoy all the activities we have on offer throughout your break. When booking free activities in advance, we ask that you only book one activity per person – this is to ensure where possible, that everyone on resort gets to try as many of our unique activities as possible. If you would like the opportunity to take part in the same activity on more than one occasion, please look for further availability nearer the date and time of the event. Multiple bookings from the same guests may be declined entry on the day, dependant on demand.

The Accuracy of our Website

We do our best to make sure that our website is accurate, but the resorts don’t look exactly the same – and the photos, layout plan, artists’ impressions and so on are there to give an impression of what it’s like at Butlin’s. So please don’t take them as gospel. Some facilities may vary between the resorts – please read resort-specific information carefully. Accommodation décor, size and layout may also vary between resorts. Not all accommodation is identical to the pictures shown on the website. Pictures featured are a typical representation. Not all caravan accommodation is identical to the pictures shown, also no caravan accommodation is ground level.

• DJ Spoony VIP Pass is available on selected Big Weekenders and is subject to availability.
  Seating is available at Bognor Regis. Guaranteed seating is not available and is on a first come first served basis. 
• Complimentary drink is available in the PLAYXPERIENCE Bar any night of your break.
  Your drink includes a pint of beer or cider, a 175ml glass of wine or a spirit (single measure) and mixer. Your drinks voucher will be included in your welcome pack.
• Each VIP Pass purchased for a break at Bognor Regis includes one free game of TechPutt in our brand-new PLAYXPERIENCE activity centre.
• 10% off is redeemable on food only, and can be used in any restaurant between 5pm–9pm Friday to Sunday on parties of up to 6 guests (please note: restaurants are subject to change and not all restaurants are open on every day of each break)
• All party members must be wearing their wristband to receive the discount.
• Due to unforeseen circumstances beyond our control, we reserve the right to remove contents from the DJ Spoony VIP Pass, such as the Meet and Greet with DJ Spoony, Q&A and Goodie Bag.
   

The VIP Pass can be added to your booking during the checkout process, or in My Account if you have already booked your break. Availability is limited, so book now to avoid disappointment. You’ll be required to wear a wristband throughout your break to let the team know you’re a VIP!

What’s included per person:

• CHIO PROSECCO DOC 75cl
• 1 Small pottery piece and all the paint you need
• 1.5-hour session in our Promenade Studio
• The price of this experience is £25, upgraded pottery is at an additional cost.
   

Upgrades:

• Choose from a selection of pottery upgrades at the start of your session, with prices ranging from £3, £5, or £10.
   

Break availability:
Pottery and Prosecco is only available in Bognor Regis on the following 2025 breaks: 

• 26 September - Ultimate 80's 
• 3 October - Back To The 2000's
• 10 October - Replay 
• 31 October - Ultimate 80's 
• 7 November - 90'S Reloaded
• 14 November - Soul
• 21 November - Back To The 2000's
   

How to book:

• Book via one of our activity booking points

Please note: Saturday Sessions available. Timings and availability may vary. Please speak with our friendly team at one of the Booking Points for the latest information.
 

Other information:

• Please ensure you arrive 10 minutes before your activity session starts
• All Activities are subject to availability. This experience holds 25 guests per session.
• There will be water included on the tables during the sessions
   

Cancellation & Refunds:

• Within 48 hours of an activity starting, you will NOT be able to cancel or amend the activity. You will not receive a credit for the missed activity or a cash/card refund. PLEASE ensure that you review all booked activities 48 hours prior to the start time if you wish to amend.
   
• In the unlikely event that our on-resort team are unable to run the activity that you have booked, they will move you to the next available session, where this is not available, they will offer an alternative activity for your participation. Please note that a cash/card refund alternative is not applicable.
   
• Please ensure that you have read and understood the arrival times for each activity, refunds will not be applicable for lost time/non arrival/ late arrival for the activity.

The Promotion: ‘Selected drinks £4 each’ The range includes, selected Bottles, Draught Pint, Wine 175ml Glass, Spirit and Mixer 25ml.
 

Available: Friday, Saturday and Sunday 4pm-7pm. Please note: This promotion is NOT available on Mondays during any Big Weekender.

This promotion is available at all three resorts, starting on Big Weekenders starting from the 26 September 2025.

The full list of drinks range within 'Selected drinks £4 each' will be advertised on resort, within our Bar Venues. If you have any questions during your break, please speak to a member of our Bar Team. Drinks range is subject to stock availability.

The promotion is available in the following Bar Venues:

Bognor Regis:

• The Beachcomber Inn
• Bar Rosso
• Hotshots
• PLAYXPERIENCE
• Rosso Lounge

Minehead:

• The Beachcomber Inn
• Bar Rosso
• Hotshots
• Inn On The Green

Skegness:

• The Beachcomber Inn
• Hotshots
• Jellyfish Lounge
• Green Baize
• Skyline Bar
  

Dietary requirements: Our spirits are served with a range of garnishes. Please advise the team of any dietary requirements when ordering.

For the safety, well-being and enjoyment of all of our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. We are committed to responsible drinking and will confiscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person.

You may bring this with you on arrival to the weekend only; there is no  re-entry  with  alcohol.  Where  repeated  attempts to breach this condition are made, Butlin’s reserves the right to terminate the contract without notice and without refund of monies paid.  Please  be  aware  that  for  licensing  reasons only drinks bought in  our  venue  bars  may  be  consumed  in our venues. Also, you cannot take drinks from one venue to another.

We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal  substance  will  be  asked  to leave our resort and will not receive a refund for any part of their break.

Our venues are subject to maximum capacities set by the local fire officer and, as such, entrance to venues is not guaranteed. Because our venues are so popular, seating cannot be guaranteed or reserved. Please be aware that some entertainment shows use strobe lighting

We want you to have fun at the resort, but we need to ensure that we keep you safe. For that reason, we do not permit owners or guests to fly drones, use scooters or Electric scooters anywhere on our resorts or Caravan Villages.  Similarly, in line with legislation and in accordance with health and safety advice, we only permit the use of segways, hoverboards or balance boards if they are part of an organised, on-resort activity. Please note: If any guest is found using the equipment listed above, your break is at risk of cancellation, if asked to leave our resort you will not be refunded for the time lost on your stay with us. 

VK x Butlin's Big Weekender Competition

1. The promoter is: Global Brands Ltd (company no. 03366749) whose registered office is at Global Brands Ltd. 5th Floor CASA, Lockoford Lane, Chesterfield, Derbyshire, S41 7JB, UK. The prize provider is: BUTLINS SKYLINE LIMITED (company no. 04011665) (“Butlin’s”), with their registered office at First Floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ.

2. The competition will run from Monday 1st September 2025 01:00 (the "Opening Date") to Friday 12th December 2025 23:59 (the "Closing Date") inclusive. All competition entries shared after the Closing Date are automatically disqualified.

3. By entering this competition, you agree to be bound by these terms and conditions. Please see www.vkofficial.co.uk for a copy of these competition terms and conditions.

4. The Promotion is open to legal residents of the United Kingdom who are eighteen (18) years of age or older at the time of entry. Employees, close family members and officers of the Promoter or Butlin’s or any companies within the same group or any organisation professionally involved with the prize draw (or in each case, their close relatives) are not eligible to enter. An entrant may only be entered into the prize draw once.

5. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

a. Where Butlin’s makes any changes to the prize (including Big Weekender event options), no compensation or cash equivalent will be available. Butlin’s will not be liable for any cancellations or changes to the prize draw or any prize, or for any loss or damage entrants or accompanying passengers suffer as a result of entering the prize draw provided that nothing in these terms shall exclude or limit the liability of Butlin’s in relation to personal injury or death caused by Butlin’s negligence or for fraud.

6. In entering the competition, you are confirming that you are eligible to do so and eligible to claim any prize you may win. 

7. To enter the promotion you must complete the entry form on https://vkofficial.com/butlins-big-weekender submit your full name, email address and date of birth to be entered into a prize draw to take place after the closing date. Entries that do not comply with these Terms and Conditions will be void and will not be entered into this Promotion.

8. Prize and stipulations are detailed below. Fulfilment of the prize will be in accordance with the terms and conditions of Butlin’s. If a selected winner fails to claim the prize, it is forfeited and a new winner will be randomly selected. The prize, or any portion of the prize, is not transferable

or exchangeable and cannot be redeemed for cash. No compensation will be offered if the prize winner is unable to accept the prize.

a. The Prize: 5 winners will be chosen in total. Each winner will win 1 x Butlin’s Big Weekender experience. This prize includes:

i. 4 x tickets to a Butlin’s Big Weekend at any Butlin’s site (Minehead, Skegness or Bognor Regis)

ii. Accommodation for 4 adults

iii. VK Big Weekender hamper

b. Winners can choose tickets to any Butlin’s Big Weekender from the following list:

i. We Love the 70s

ii. Ultimate 80s

iii. 90s Reloaded

iv. Back to the 2000s

v. Replay

c. This prize must be booked and attended during 2026, after which the prize will be forfeited.

d. Travel to and from Butlin’s sites are not included.

e. Gold accommodation included. If a prize is not booked by the applicable date, it will be deemed forfeited.

f. All winners and guests must be over the age of 18.

g. The prize duration may not be extended and no element of the prize may be changed by the winner.

h. The prize is subject to these terms and conditions (“Prize Terms”)(together the “Terms and Conditions”) which can be found at https://www.vkofficial.com/vk-competition-tcs/ respectively. In the event of any conflict between the Terms and Conditions, and these Prize Terms, these prize draw terms and conditions will take precedence.

i. The prize and each element of the prize is non-transferable and may not be exchanged for cash. The prize may only be taken by the prize draw winner along with any accompanying guests notified to Butlin’s in the relevant booking. Once the booking has been made, it cannot be amended.

j. Additional guests outside the maximum amount permitted in the prize details may not be booked onto the prize booking, these tickets and accommodation must be part of a new and separate booking.

k. The Promoter reserves the right to substitute any portion of the Prize for an alternative of equal or greater value.

l. The Prize, or any portion of the Prize, is not transferable or exchangeable and cannot be redeemed for cash. No compensation will be offered if a Prize Winner is unable to accept the Prize. Prize Winners are responsible for any tax considerations related to accepting the Prize and should seek independent financial advice prior to acceptance of the Prize.

m. Additional costs resulting from acceptance of the Prize are the responsibility of the Prize Winner.

9. Winner Selection: 5 Main Prize Winners and 5 Runner Up Winners will be randomly selected in a draw performed by a computer process on or about 15th December 2025. Prize Winners will be notified via email within seven calendar days of the draw and asked to confirm Prize acceptance by providing required details within seven calendar days of notification. If a selected Prize Winner fails to confirm acceptance, the Prize is forfeited and the Promoter will randomly select a different winner as soon as reasonably practicable.

a. In the case of Main Prizes, the details of the 5 Winners will be shared with Butlin’s who will contact each winner to arrange prize redemption.

b. In the case of Runner Up Prizes, the Prize will be arranged with the 5 Winners by the VK support team.

c. All winners must provide their name, address, postcode and contact number as well as proof of age, British residency to receive the prize.

d. If the winner does not claim their prize within seven calendar days from the date on which the promoter notifies you of your win, the promoter reserves the right to offer the prize to another randomly selected winner that entered the competition before the Closing Date.

e. All competition entrants & winners agree to the use of your name, image and competition entry in any publicity material, including the announcement of the winner and any other reasonable and related promotional purposes. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

f. The Promoter will send details of the winners to anyone who writes, within one month after the Closing Date of the competition, requesting details of the winners and who encloses a self-addressed envelope to the address set out in conditions above. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

g. Insofar as is permitted by law, the promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up any of the prizes except where it is caused by the negligence of the promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

10. Personal Data - The Promoter will process your personal data in order to administer the Promotion and for direct marketing purposes in line with its privacy notice. In the privacy notice you can also read more about your rights in regard to your data.

a. Entrants’ details will be used to administer the prize draw and award the prize. Details will be used in accordance with the Butlin’s privacy policy (see https://www.butlins.com/bigweekenders/privacy-and-cookies).

b. When entering the prize draw entrants will be invited to opt in to receiving marketing from Butlin’s Big Weekenders. If entrants choose to opt in, their details will be retained by Butlin’s for the purposes of marketing (which may include

activities such as passing on information about deals, offers and promotion codes from Butlin’s Big Weekenders).

2. Governing Law - These terms and conditions shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the courts of England. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and entry into the competition will be deemed as acceptance of these terms and conditions and jurisdication and choice of law.

11. General- The Promoter is not responsible for technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware, software, or website. Promoter reserves the right to disqualify any entrant where the Promoter deems the entrant is attempting to commit fraud or violate these Terms and Conditions. The Promoter reserves the right to terminate, cancel, suspend and/or modify the Promotion, if any fraud, virus or other technical problem corrupts the administration, security, or proper play of the Promotion, as determined by Promoter in its sole discretion.

VIP Pass prize draw

The promotion is open to all Big Weekender guests checking in on a Butlin’s Big Weekender break between 19 September until 31 October 2025 (excludes all Arena breaks).

All guests who check in and collect their wristband between 2pm and 4pm on their break start date will be automatically entered into the prize draw.

There will be one winner who will be selected by random draw (performed by a computer process) from all eligible guests who check in during the qualifying time window.

The winner will receive one VIP PASS which is non-transferable and cannot be exchanged for cash or any other alternative.

A Butlin’s team member will notify the winner (or the lead guest of the winner’s booking party if the winner is not the lead guest) after 4pm on their arrival date via mobile phone call and will inform the winner (either directly or via the lead guest) how to claim their prize.  If the Butlin’s team member is unable to contact the guest for a period of 2 hours, a second name will be selected in accordance with the aforementioned process.

The promoter reserves the right to amend or withdraw the promotion at any time without prior notice, in the event of circumstances beyond their control.

The decision of the promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

The promoter must either publish or make available information that indicates that a valid award took place.  To comply with this obligation, the promoter will send the surname and county of the prize winner to anyone who emails privacy@butlins.com or writes to First Floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ (enclosing a self-addressed envelope) by 30 November 2025.  If you object to either your surname or county being published or made available, please contact the promoter at privacy@butlins.com.  In such circumstances, the promoter must still provide the information to the Advertising Standards Authority on request.

Insofar as is permitted by law, the promoter will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury, or death occurring due to taking up the prize except where it is caused by the negligence of the promoter or its employees.  Your statutory rights are not affected.

Participation in this promotion constitutes acceptance of these Terms & Conditions.

The promoter of this prize draw is Butlins Skyline Limited (04011665) – First Floor Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Herts, HP2 4TZ.

Terms and Conditions

Jeff20 and Freddy20 code gives £20 off per booking, for new bookings made between 07/10/24 – 31/10/24. Applicable on 2024 and 2025 Butlin’s family breaks and Butlin’s Big Weekender breaks excluding Rockaway Beach (03/01/25 – 06/01/24), DJ Spoony A House Full of Garage at Bognor Regis (17/05/24 – 20/05/24; 18/10/24 – 21/10/24; 16/05/25 – 19/05/25 & 17/10/25 – 20/10/25). The offer will not apply to 2-berth rooms for Butlin’s Big Weekenders. Offer is not applicable on breaks under £89. Offer ends 31/10/24.

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Eat for 3 days pay for 2

• 3 for 2 applies to selected dining packages on 3 night Big Weekenders and is subject to availability.  
• Dining packages may be restricted to certain accommodation types, please ask at the time of booking.
• Prices are per adult per day.
• Dining packages must be added to all guests on your booking and for the full duration of your break.

Using Break + Break discount codes

The following T&C’s apply when using Break + Break discount codes:
The booking must be for different dates within the same year or for the following year where breaks are already on sale. The same lead guest needs to be booked on both reservations. Consecutive breaks cannot be booked.   If either booking is cancelled at any point, the break + break discount will not apply and will be removed from the remaining existing booking. Breaks on different resorts can be booked. Not applicable on bookings under £100 for regular break types and £300 for Arena breaks. Cannot be used in conjunction with team discount or any other active offers, internet codes or promotions.

VK20 Offer

£s off apply to new bookings only, made between 01/09/2025 – 31/12/2025 for Butlin’s Big Weekenders breaks starting in 2025 & 2026. £s off do not apply to the following break dates:

Bognor – 17/10/2025, 15/05/2026 & 16/10/2026 DJ Spoony Presents A House Full of Garage; Minehead – 20/11/2025 & 21/11/2025 Darts Players Championship Finals, 05/03/2026 & 06/03/2026 Darts UK Open, 19/11/2026 & 20/11/2026 Darts Players Championship Finals.

Skegness – 07/11/2025 DJ Spoony Presents UNDRGRND

This offer is subject to promotional availability, may be withdrawn at any time and cannot be combined with any other offer or internet code except the 5% Premier Club loyalty discount. For full terms and conditions, please visit butlins.com/terms. Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. Butlins Skyline Limited, 1st floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. Registered in England No. 04011665.

For full terms and conditions please visit butlins.com/terms. Without Auto-Pay a £30 per person deposit will be required which is non-refundable and full balance must be paid eight weeks before break start date. For bookings made within 70 days of break start date, full payment is required.'

Don't Tell Mama Offer - DTM20
£s off apply to new bookings only, made between 01/09/2025 – 23/01/2026 for the Don’t Tell Mama Big Weekender break which runs from 23/01/2026 – 26/01/2026 (Fri-Mon) . £s off do not apply to rooms for two.

This offer is subject to promotional availability, may be withdrawn at any time and cannot be combined with any other offer or internet code except the 5% Premier Club loyalty discount. For full terms and conditions, please visit butlins.com/terms. Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. Butlins Skyline Limited, 1st floor, Breakspear Place, Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. Registered in England No. 04011665.

For full terms and conditions please visit butlins.com/terms. Without Auto-Pay a £30 per person deposit will be required which is non-refundable and full balance must be paid eight weeks before break start date. For bookings made within 70 days of break start date, full payment is required.'

Up to 20% off for 2025 Big Weekenders – Decade Breaks

• Up to 20% off is a per person discount already applied to the displayed selling prices.
• The discount is valid between 15th October 2025 and 4th November 2025.
• It is applicable to new bookings only made between these dates for selected 2025 Big Weekenders – Decade Breaks at all resorts:
  • Ultimate 80’s Weekender
  • Ultimate 80’s Thriller
  • 90’s Reloaded
  • 90’s Reloaded Fright Nights
  • Back to the 2000’s
  • Back to the 2000’s Y2K Scares
     

• Your final balance will require payment in full 70 days before the start of your holiday. Please note, if your break starts in less than 70 days, any add-ons to your booking are non-refundable and fall within Butlin's cancellation terms.
• Please note: Add-ons can still be purchased at any stage after your booking has been made, and activities can now be added a whole year in advance - Simply head to MY ACCOUNT or the Butlin's app.
• You will be able to select the date/time/activities that are available for you and your guests to book, up to 48 hours prior to the start of any booked activity commencing. You will be able to cancel the activity for any reason, and your balance will be immediately credited to use again. You can then select an alternative date/time/activity available.
• All activities are subject to availability.
• Within 48 hours of an activity starting, you will NOT be able to cancel or amend the activity. You will not receive a credit for the missed activity or a cash/card refund. PLEASE ensure that you review all booked activities 48 hours prior to the start time if you wish to amend.
• In the unlikely event that our on-resort team are unable to run the activity that you have booked, they will move you to the next available session. Where this is not available, they will offer an alternative activity for your participation. Please note that a cash/card refund alternative is not applicable.
• Please ensure that you have read and understood the arrival times for each activity. Refunds will not be applicable for lost time/non-arrival/late arrival for the activity. This also includes the published arrival times for instructions/health and safety briefings prior to admission to the activity.