You can receive a refund if you cancel your break up to two days in advance for the following reasons:<|}p>

<ul>
	<li>Illness (covered by a doctor&#39;s certificate)&nbsp;<|}li>
	<li>Death &nbsp;<|}li>
	<li>Redundancy&nbsp;<|}li>
	<li>Jury service<|}li>
<|}ul>

We will require the correct documents to accompany your claim in the form of a doctor&rsquo;s certificate, death certificate, redundancy letter or court notification for jury service. The Butlin&rsquo;s Holiday Protection will only cover named guests on the booking as a whole unit and not for the removal of individual guests. Claims cannot be made for any of the four reasons for individuals not included on the booking.<|}p>

&nbsp;<|}p>

If you cancel within two days of your break or for any other reason than those mentioned above, you&#39;ll receive a reduced refund amount and charges may apply.<|}p>

&nbsp;<|}p>

Butlins Holiday Protection can be added to your booking up to 14 days after the initial date of booking your holiday. If you decide the holiday protection is not for you we can remove this from your booking within 14 days of the initial booking date at no extra charge.<|}p>

If you&#39;ve not taken out Butlin&#39;s Holiday Protection and you cancel your break, we will not issue a refund and you will need to claim back through your own holiday insurance provider.<|}p>

&nbsp;<|}p>

However, we&#39;ll always aim to provide you with as many options as we can; for example, we may be able to change the date of your break for an admin fee as an alternative to cancelling. Please email our team at&nbsp;<a href="mailto:holidayprotection@butlins.com">holidayprotection@butlins.com<|}a><|}u><|}strong>&nbsp;to discuss possible options.<|}p>

NO HOLIDAY PROTECTION

For breaks booked for 2024:<|}strong><|}u><|}p>

&nbsp;<|}p>

<ul>
	<li>3 &amp; 4 nights -&nbsp;&pound;26.95&nbsp;per booking<|}li>
	<li>6, 7, &amp; 10 nights -&nbsp;&pound;32.50 per booking<|}li>
	<li>11 nights or more -&nbsp;&pound;55.00 per booking<|}li>
<|}ul>

&nbsp;<|}p>

For breaks booked for 2025:<|}strong><|}u><|}p>

&nbsp;<|}p>

<ul>
	<li>3 &amp; 4 nights -&nbsp;&pound;27.95&nbsp;per booking<|}li>
	<li>6, 7, &amp; 10 nights -&nbsp;&pound;33.50 per booking<|}li>
	<li>11 nights or more -&nbsp;&pound;57.00&nbsp;per booking<|}li>
<|}ul>

HOW MUCH DOES IT COST?

To make a claim you&#39;ll need to email our Customer Care team at&nbsp;<a href="mailto:holidayprotection@butlins.com">holidayprotection@butlins.com<|}a>&nbsp;at least 48 hours before the start date of your break, then send in written proof, for example a court notification for jury service or a doctor&#39;s certificate, via recorded delivery of your reason for cancelling. We&#39;ll then write to you within 48 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a &pound;65 per accommodation unit cancellation charge. 
 
If you&#39;re cancelling for another reason, you&#39;ll need to email our Customer Care team to discuss your options.<|}p>

&nbsp;<|}p>

Claims cannot be made for any of the four reasons for individuals not included on the booking.<|}strong><|}span><|}p>

HOW TO MAKE A CLAIM

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BUTLIN&#39;S HOLIDAY PROTECTION<|}p>

70 days or more<|}strong><|}p>

Full refund of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection<|}p>

&nbsp;<|}p>

69-43 days<|}strong><|}p>

70% refund&nbsp;of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection<|}p>

&nbsp;<|}p>

42-29 days<|}strong><|}p>

50% refund&nbsp;of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection<|}p>

&nbsp;<|}p>

28-8 days<|}strong><|}p>

10% refund of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection<|}p>

&nbsp;<|}p>

7 days or less<|}strong><|}p>

No refund<|}p>

YOU HAVE OUR HOLIDAY PROTECTION AND YOU'RE CANCELLING FOR ANY OTHER REASON:

&nbsp;<|}p>

Two days (48 hours) or more<|}strong><|}p>

Full refund minus a cancellation charge of &pound;65 per accommodation unit and cost of Butlin&#39;s Holiday protection<|}p>

&nbsp;<|}p>

Two days (47 hours, 59 minutes) or less<|}strong><|}p>

30% refund of your total holiday cost and cost of Butlin&#39;s Holiday protection<|}p>

YOU HAVE OUR HOLIDAY PROTECTION AND YOU'RE CANCELLING DUE TO ILLNESS, DEATH, REDUNDANCY OR JURY SERVICE:

We know what's it's like to be looking forward to something and how disappointing it is if those plans have to be cancelled. Butlin's Holiday Protection covers you against cancellation so you can book your break with peace of mind.

Holiday Protection | Contact Us | Butlin's

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If you or a member of your party have disability requirements that are a necessity for you to be able to take a break and enjoy a happy holiday at Butlin&#39;s, please give us a call on&nbsp;<a href="tel:0330 100 9732">0330 100 9732</a>&nbsp;and one of advisers can listen to your individual needs and help you plan your holiday.

DISABILITY REQUIREMENTS

We have a wide range of options available for accessible accommodation today. If you&#39;re interested in discussing these please give us a call on&nbsp;<a href="tel:0330 100 9732">0330 100 9732</a>&nbsp;and one of advisers can listen to your individual needs and help you plan your holiday.

ACCESSIBLE ACCOMMODATION

We have a wide range of options available for accessible accommodation today. If you&#39;re interested in discussing these please give us a call on&nbsp;<a href="tel:0330 100 9732">0330 100 9732</a>&nbsp;and one of advisers can listen to your individual needs and help you plan your holiday.